Standard coverage — every full system installation
Two (2) years on Service Call Pros’ workmanship, measured from the date of installation. This applies to every customer, member or not. No enrollment is required and there is no extra charge.
Extended coverage — active VIP members
Coverage extends to ten (10) years from the original installation date for as long as you maintain an active VIP membership at any tier: Comfort Plan, Home Shield, or Total Home VIP.
What workmanship covers
Defects in our installation labor, including:
- Improper connections
- Incorrect line-set or duct work
- Refrigerant charge errors
- Improper condensate routing
- Mounting and support failures
- Code-compliance corrections on work we performed
- The labor to diagnose and correct any of the above
What it does not cover
- Failure of the equipment itself. Equipment is covered by the manufacturer’s parts warranty, which is separate from this guarantee and unaffected by it.
- Damage from misuse, neglect, or lack of required maintenance
- Work performed or altered by anyone other than Service Call Pros
- Power surges, flooding, storm, fire, pest, or other external causes
- Consumables such as filters
- Pre-existing conditions in equipment or systems we did not install
If your membership lapses
Extended coverage ends on the date your membership lapses, and the installation reverts to the two-year standard measured from the original installation date.
Read this carefully: if your membership lapses in year four, the two-year standard has already run, and no workmanship coverage remains.
If you come back
Extended coverage resumes on the date your membership is reinstated. It is not retroactive: we do not cover failures that occurred, or work performed, during the lapse. Reinstatement does not restart the ten-year clock, which always runs from the original installation date.
Maintenance requirement
Extended coverage requires that the installed system receive its scheduled VIP tune-ups. If a member is billed but repeatedly refuses or does not keep scheduled maintenance visits, the system is not being maintained, and Service Call Pros reserves the right to decline extended coverage. We document every attempted and completed visit.
If you sell your home
Extended coverage transfers to the new homeowner only if they enroll in a VIP plan within 30 days of closing.
Questions
Call 816-834-9559 and we will walk you through it.